Privacy Policy
Last Updated: September 16, 2026
Groutsmith Maryland respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices you may have regarding your information. By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide when you contact us, request an estimate, submit a form, or otherwise communicate with us through the Website. This information may include:
- Your name
- Phone number
- Email address
- Service or property address
- Information about the tile, grout, flooring, shower, or other surfaces you need serviced
- Details included in your message or service request
- Any other information you choose to provide
We may also collect certain information automatically when you visit the Website, such as your IP address, browser type, device information, pages visited, approximate location, referring website, and information about how you interact with the Website.
2. How We Use Your Information
We may use information we collect to:
- Respond to questions, inquiries, and requests for estimates
- Contact you regarding requested services
- Schedule or coordinate appointments and services
- Provide, maintain, and improve our services
- Communicate with you about your service request
- Operate and maintain the Website
- Understand Website usage and improve the user experience
- Monitor Website performance and security
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable laws and legal obligations
We may also use information you provide to communicate with you about our services when permitted by applicable law.
3. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support functionality, understand how visitors use the Website, measure performance, and improve the user experience.
Cookies are small files that may be stored on your device when you visit a website. You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.
Third-party services used by the Website may also use cookies, pixels, analytics tools, or similar technologies according to their own privacy practices.
4. How We Share Information
We may share information with service providers and other third parties when reasonably necessary to operate our Website, communicate with customers, provide services, process inquiries, perform analytics, maintain technology, or support our business operations.
We may also disclose information when reasonably necessary to:
- Comply with applicable law, regulation, legal process, or governmental requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of customers or others
- Investigate suspected fraud, abuse, or security issues
- Enforce applicable agreements or policies
We do not sell your personal information for monetary consideration.
5. Third-Party Services and Links
The Website may contain links to third-party websites, platforms, or services. These third parties may have their own privacy policies and terms.
Groutsmith Maryland does not control the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party website or service before providing personal information.
6. Communications
If you provide your phone number or email address through the Website, we may use that information to respond to your inquiry, provide requested information, coordinate services, or communicate regarding an estimate or appointment.
If you separately consent to receive promotional or other recurring communications, you may opt out of those communications by following the instructions provided in the applicable message or by contacting us.
Message and data rates may apply to text messages depending on your mobile plan.
7. Data Security
We use reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through the Website.
8. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable legal requirements.
9. Children's Privacy
The Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information through the Website, please contact us so that we can review the information and take appropriate action.
10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information.
You may also have choices regarding marketing communications and certain cookies or tracking technologies.
Requests may be subject to applicable legal limitations and identity verification requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Groutsmith Maryland.
Phone: 443-529-0520
Email: info@groutsmithmd.com